# Conversation starters

Paste these into the conversation starters field (custom GPT) or keep them as quick prompts for your team.

1. Triage this ticket and draft a reply:
2. table: triage the following tickets separated by ---
3. Rewrite this reply draft to be shorter and warmer:
4. Which of these tickets should a lead see first, and why?

## Adding your own escalation triggers
Edit the line "Extra escalation triggers" in instructions.md. Write one trigger per comma, in plain language, for example: `enterprise plan customers, anything mentioning HIPAA, any request from a reseller`.