# Example: structured interview kit

## Filled inputs

- `{{role_title}}`: Customer Success Manager (mid-market)
- `{{role_outcomes}}`: Own renewals for about 40 accounts; run quarterly business reviews; reduce churn risk by spotting low usage early; work with support on escalations.
- `{{competencies}}`: account planning, difficult conversations, data-informed prioritisation, cross-team collaboration
- `{{interview_length}}`: 45 minutes
- `{{stage}}`: hiring manager interview

## Sample output (trimmed)

### Competency: difficult conversations

**Main question:** Tell me about a time you had to tell a customer something they did not want to hear, such as a price increase, a missing feature or a missed commitment. What happened?

**Follow-ups:**
- What did you say first, and why did you open that way?
- How did the customer react, and what did you do next?
- What would you do differently?

**Scoring guide**
| Score | What it sounds like |
|---|---|
| 1 | Avoided the conversation, passed it to someone else, or describes only the outcome with no account of what they did. |
| 3 | Delivered the message clearly, acknowledged the impact, offered a realistic next step. |
| 5 | Prepared in advance (data, options, internal alignment), stayed clear under pushback, followed through, and can name what they learned. |

**Watch for:** answers that describe what "we" did with no detail of the candidate's own part.