# Answer library (template)

One entry per approved answer. Keep entries short and factual. Add an owner and a review date so stale answers are easy to find. Upload this file (or a CSV with the same columns) to the project knowledge.

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ID: SEC-001
Topic: Encryption at rest
Question variants: Is customer data encrypted at rest? Describe your encryption at rest.
Approved answer: (write the exact approved wording)
Owner: Security
Last reviewed: (date)
Shareable externally: yes

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ID: SEC-002
Topic: Single sign-on
Question variants: Do you support SSO? Which identity providers? SAML or OIDC?
Approved answer:
Owner: Engineering
Last reviewed:
Shareable externally: yes

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ID: CO-001
Topic: Company overview
Question variants: Describe your company. Year founded, headquarters, number of employees.
Approved answer:
Owner: Marketing
Last reviewed:
Shareable externally: yes

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Add entries for: data retention, backups, incident response, subprocessors, accessibility, support hours, uptime commitments, implementation timeline, training, data export on termination.