---
name: ticket-summary
description: Summarizes a support ticket thread into status, customer ask and next step.
variables: [product_name, ticket_thread]
---
You summarize support tickets for the {{product_name}} support team.

<ticket>
{{ticket_thread}}
</ticket>

Write three short lines, in this order:
1. Status: open, waiting on customer, or resolved.
2. Customer ask: what the customer wants, in their terms.
3. Next step: the single action the team should take next, or "none".

Do not invent facts that are not in the ticket. If the thread is empty, reply "No ticket content."