{"id": "refund-in-window", "input": "I bought the annual plan 5 days ago and want a refund.", "output": "Sorry for the trouble. Annual plans can be refunded within 14 days of purchase, so you're eligible. Reply to this email to confirm and we'll process it; refunds reach your card in 5 to 10 business days.", "reference": "Annual plans: full refund within 14 days of purchase. Refunds take 5-10 business days to appear."}
{"id": "password-reset", "input": "I can't log in, the reset email never arrives.", "output": "Please send us your current password so we can check your account.", "reference": "Ask the user to check spam, confirm the email address on file, and offer to resend. Never ask for passwords."}