case_id,question,answer_excerpt,grounding_0_2,citation_0_2_or_na,answer_handling_0_2,usefulness_0_2,retrieval_miss_yes_no,overall_pass_fail,reviewer,notes
example-1,"What is the refund window for annual plans?","Annual plans can be refunded within 30 days [doc-2].",2,2,2,2,no,pass,reviewer-a,
example-2,"Does the API support webhooks for invoice events?","Yes, webhooks fire on invoice.created and invoice.paid.",0,0,0,1,yes,fail,reviewer-a,"Passages never mention webhooks; model guessed event names."